Returns & Refunds Policy

Overview

This Returns & Refunds Policy explains the conditions under which returns, refunds, and exchanges may be requested for purchases made through Bessie’s Creative Sewing. Because we offer both ready-to-wear dresses and made-to-measure alterations and sewing services, the two are treated differently — please review the sections below before placing an order or booking a service.

1. Return Eligibility — Ready-to-Wear Items

Ready-to-wear dresses and other in-stock items purchased online or in-store may be returned within 30 days of the delivery date if all of the following conditions are met:

  • The item is unused, unworn, and unwashed
  • The item is returned in its original condition
  • Original tags, labels, and packaging are included when applicable
  • The item shows no signs of damage, alteration, or excessive wear

Items that do not meet these requirements may not qualify for a return or refund.

2. Non-Returnable Items

The following are generally not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or discounted merchandise, unless defective or incorrect
  • Custom-made or personalized items
  • Alterations, tailoring, and other completed sewing services

Exception: Custom, altered, or sewing-service items may still qualify for a resolution — such as a correction, store credit, or refund — if there is a verified defect or error on our part. See Section 7 below.

Items damaged due to misuse, improper care, or normal wear and tear are not eligible under any circumstance.

3. How to Request a Return

To request a return on an eligible ready-to-wear item, contact us within the 30-day return period with:

  • Order number
  • Item(s) being returned
  • Reason for the return request

Returns submitted without prior authorization may be refused or delayed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect
  • We recommend using a trackable shipping service
  • Bessie’s Creative Sewing is not responsible for returned packages lost or damaged in transit

5. Refund Processing

Once a returned item has been received and inspected:

  • Approved refunds are issued to the original payment method
  • Refunds are generally processed within 5–7 business days after inspection
  • The $7.99 shipping charge is non-refundable unless the return results from our error
  • Processing times may vary depending on your payment provider or financial institution

6. Exchanges

Exchanges may be requested for eligible ready-to-wear items, subject to product availability and the same eligibility requirements outlined in Section 1.

If a requested replacement is unavailable, we’ll offer a refund or an alternative solution when appropriate.

7. Defective, Damaged, or Incorrect Items — Including Alterations

If a ready-to-wear item arrives defective, damaged, or incorrect, or if a completed alteration or sewing service does not match what was agreed, contact us within 7 days of delivery or pickup with:

  • Order or service reference number
  • Description of the issue
  • Photos, when applicable

We’ll review the claim and determine an appropriate resolution, which may include a correction, replacement, exchange, store credit, or refund.

8. Late or Missing Refunds

If you haven’t received an approved refund after the stated processing period:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your financial institution, as processing times may vary

If you need further assistance, please contact us directly.

9. Policy Updates

This Returns & Refunds Policy may be updated periodically to reflect operational, legal, or regulatory changes. The most current version is always available on this page.

Contact Information

Bessie’s Creative Sewing
2525 Prairie Ave, Beloit, WI 53511, United States
Phone: (+1) 608-364-1031
Email: support@bessiescreativesewing.com