Privacy Policy

Overview

This Privacy Policy explains how Bessie’s Creative Sewing (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website, place an order for a ready-to-wear item, or book an alteration or sewing service. By using our website or services, you agree to the practices described below.

1. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and shipping/billing address (at checkout, in the contact form, or the newsletter signup)
  • Order details, such as items purchased and payment confirmation
  • Project details for alterations, tailoring, or custom sewing — including measurements, fabric preferences, and fitting notes you share with us
  • Any messages you send through our contact form, email, or phone

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on the site, and referring links
  • Cookies and similar technologies (see Section 3)

We do not collect full credit card numbers or sensitive payment credentials — these are handled directly by our payment processor (see Section 4).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including shipping and delivery
  • Schedule and carry out alterations, tailoring, and custom sewing projects
  • Communicate with you about orders, appointments, or inquiries
  • Send marketing emails and newsletters, if you’ve opted in — you may unsubscribe at any time
  • Improve our website, products, and services
  • Prevent fraud and maintain the security of our website and transactions
  • Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep your cart and login session active, remember your preferences, and understand how visitors use our site (for example, through analytics tools). You can control or disable cookies through your browser settings; some site features, like the shopping cart, may not work properly if cookies are disabled.

4. Data Security & SSL Encryption

We take the security of your personal and payment information seriously:

  • Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers, including checkout and contact form submissions
  • Payment transactions are processed through trusted, PCI-compliant third-party payment providers — we do not store full card numbers or sensitive payment credentials on our systems
  • Access to customer information is limited to staff who need it to fulfill orders, alterations, or customer support requests
  • While we take reasonable steps to protect your information, no method of transmission or storage over the internet is 100% secure

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Payment processors, to securely complete transactions
  • Shipping carriers (such as USPS, UPS, or FedEx), to deliver your order
  • Service providers, who support our website, email, and business operations
  • Legal authorities, when required by law or to protect our rights, customers, or business

6. Data Retention

We retain order, service, and customer information for as long as necessary to fulfill orders and alterations, respond to inquiries, meet legal and tax obligations, and resolve disputes. Measurement and project details for custom or altered items are kept only as long as needed to complete and support the related service.

7. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access, correct, or request deletion of the personal information we hold about you
  • Opt out of marketing emails at any time by using the unsubscribe link or contacting us directly
  • Ask how your information is used or shared

To exercise any of these rights, contact us using the information in Section 10.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on this page.

10. Contact Information

Bessie’s Creative Sewing
2525 Prairie Ave, Beloit, WI 53511, United States
Email: support@bessiescreativesewing.com
Phone: (+1) 608-364-1031